SRDA Tourism LLC is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and protect your information in accordance with global best practices and relevant UAE laws, including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).
Information We Collect
When you interact with SRDA Tourism LLC, we collect essential information to provide our services. This includes your name, contact details (phone number, email, and address), and any preferences you share with us (e.g., meal choices).
For specific services like visa applications, we may also collect required documents, such as your passport, residency details, birth certificate, and photographs. We only collect data that is necessary for the purposes for which it is collected.
How We Use Your Information
Your information is used solely to process your bookings, fulfill your service requests, and personalize your experience. We do not sell, rent, or trade your personal data with any third parties for marketing purposes. Once your service is complete, we do not use your information for any further communication. We will never send you unsolicited newsletters or promotional offers. All our specials and deals are always available for you to browse on our website.
Legal Basis for Processing
We process your personal data based on the following legal grounds, in compliance with UAE law:
- Consent: You have given us explicit, specific, and informed consent to process your data for a particular purpose.
- Contract: The processing is necessary for the performance of a contract to which you are a party, such as a tour booking or visa application.
- Legal Obligations: The processing is necessary for compliance with a legal obligation that we are subject to.
Protecting Your Information
We take the security of your data seriously. Your email address is used only for essential updates regarding your booking. Any payment details you provide are processed securely through encrypted gateways and are never stored on our systems. We utilize strong technical and organizational security measures to protect your personal and financial information from unauthorized access, disclosure, or loss.
Third-Party Sharing and Data Transfers
We will only share your information with third-party partners when it is absolutely necessary to deliver the service you’ve booked and with your explicit consent. These partners are required to adhere to strict data protection standards. As a Dubai-based company, we may need to transfer data across borders to fulfill your booking, such as with international airlines or tour operators. In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with the PDPL.
You will not receive any promotional emails from us or our partners unless you have specifically opted in to receive them.
Your Rights Over Your Personal Data
In accordance with the UAE’s PDPL and global data protection practices, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data that we hold.
- Right to Rectification: You have the right to request that any inaccurate or incomplete data be corrected.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purpose for which it was collected.
- Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller.
- Right to Object: You can object to the processing of your data in certain circumstances.
- Right to Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
SRDA Tourism LLC
5th Floor, Hamarain Center, Deira, Dubai, UAE
[email protected]
Privacy Policy at a Glance
| Section | What’s Covered |
|---|---|
| Information We Collect | Basic contact details, preferences, and documents necessary for booking or visa processing. |
| How We Use It | To fulfill your service requests. We do not use your data for marketing, nor do we sell or share it. |
| Legal Basis | Processing is based on your consent, our contractual obligations, or legal requirements. |
| Protecting Your Information | We use your email only for booking updates and process payments via secure, encrypted gateways without storing your financial data. We implement strong technical and organizational measures. |
| Your Rights | You have the rights to access, rectify, erase, port, and object to the processing of your data, and to withdraw your consent. |